Welcome to the Evergreen HelpDesk
What to expect for support at the Evergreen/Urban Refuge/The Rock online HelpDesk:
We offer a few different types of support at our HelpDesk:
Staff/Volunteer technical support - staff and volunteers who need to use our network system and our web sites can request a login and request support tickets through our Help Desk portal OR use the HelpDesk email listed below. These tickets will take priority over others.
General EC systems support - If you are having trouble with our online forms, the web sites, getting EC emails or using our reservation system, you can submit a ticket via the email address listed below.
Please know that we cannot provide personal technical assistance to non-staff personnel.
To submit a ticket to the Help Desk please email: firstname.lastname@example.org
Include in your email:
A summary description of the issue.
Any solutions already attempted.
A URL link if referring to a website issue.
A desired "due by" date if needed.
Your name and, optionally, your phone number.
If you are a member of the Evergreen staff and would like a login to the Help Desk portal, please email Paul at email@example.com
The benefit to using the portal is that it is a direct connection to our Help Desk and offers a simple input form for submission and allows you to look at your existing tickets and history.